Digital Accessibility
for the Hospitality and Tourism Industry
The tourism sector has an obligation to be digitally accessible.
Hotels, travel agencies, booking platforms and tourist destinations must ensure that their websites, apps and digital content are accessible to everyone.
The EAA has required it since June 2025.
Regulations applicable to the Hospitality and Tourism Industry
Turismo sektorean irisgarritasun digitala arautzen duten lege-esparruak.
European Accessibility Act (EAA)
The European Accessibility Directive requires hotels, travel agencies, booking platforms and any company that offers digital services to guarantee their accessibility.
WCAG 2.2
The Web Content Accessibility Guidelines 2.2 are the technical reference standard for measuring and ensuring the accessibility of websites, apps, and digital content.
EN 301 549
Technical standard that specifies the accessibility requirements for websites, apps and online booking systems in the tourism sector, including information on services and destinations.
Who does the EAA require in the tourism sector?
The regulations affect any company in the sector that offers digital services, regardless of its size.
Hotels and accommodations
Booking websites, management apps and digital content aimed at guests.
Travel agencies
Travel search and booking platforms, both online and in app.
Online booking platforms
Booking, Airbnb and similar services must guarantee the accessibility of their interfaces.
Tourist destinations and offices
Institutional websites and tourist information apps.
Tourist transport companies
Airlines, trains, buses and cruises with digital services.
Restaurants and leisure
Websites and apps for booking and digital menus.
If you have any doubts about whether your company is required to do this, contact us and we'll clarify it for you.
Check your caseHow we help you comply with regulations
We take care of the entire process, from the initial audit to the certification of your digital presence.
Accessibility audit
We analyze your website, app, or booking system according to WCAG 2.2 and identify the barriers that prevent access for all your customers.
Required documentation
We prepared the Accessibility Statement and all the documentation required by European regulations.
Continuous support
An IAAP-certified consultant guides your team through the entire adaptation process.
Training
We train your team in digital accessibility so they can maintain it independently.
Monitoring and tracking
We continuously monitor compliance and notify you if your website, booking system, or app detects any accessibility issues.
Accessible tourism in figures
Accessible tourism is not a niche — it is a growing market that increasingly demands an inclusive digital presence.
101 millones de personas
People with disabilities in the EU — 27% of the population aged 16 and over.
70 percent
They have the financial means to travel and usually do so accompanied, multiplying the economic impact.
1 in 4 adults
Adults in the EU could encounter barriers on your website and other digital content if it is not accessible.
Source: Eurostat, 2022
An accessible website not only complies with regulations — it expands your reach and improves the experience for all your customers.
The first step is a conversation
30 minutes to analyze your situation and guide you on what your digital presence needs to succeed.
Book a video call